Registered user:

1. Browse categories or search for the item you wish to buy.
2. Check availability and the shipping price for your location.
3. Select size, colour and quantity, then add the item to your cart.
4. Sign in (or register) and proceed to checkout from the cart.
5. Add a promo code if you have one and select your delivery address.
6. Choose your payment method and complete the order.

Guest user:

1. Select the item and check availability and shipping.
2. Click Guest Checkout, fill out the form and submit.

Vendors confirm orders after you place them. If you haven't received a confirmation after a reasonable time, please contact customer support and share your order number so we can follow up with the vendor.

Sanatzar sends order updates by SMS, email or in-app notification. You can also use the tracking link provided by the courier once your order has shipped.

If your order has not been dispatched yet, go to My Account → My Orders and click Cancel. Cancellation is subject to vendor approval. Shipping charges are not refunded if the product is already in transit.

Shipping rates depend on the weight of the item, where it ships from and where it is going. The fee is shown on the product page and again at checkout before you pay.

Delivery time depends on the vendor and your location. An estimate is shown on the product page and at checkout, and you will receive updates once your order ships.

Sanatzar is a marketplace, so items from different vendors are packed and shipped separately. This gets each item to you as quickly as possible.

Products on Sanatzar are listed by vendors who are reviewed before they sell on the platform. If an item arrives damaged, defective or not as described, report it within 7 days and we will help with an exchange or refund.

Refer to the warranty card that came with the product. If it is missing, check the user manual or contact customer support and we will point you to the right service channel.

The payment methods available for your order are shown at checkout. Choose the one you prefer and follow the on-screen steps to complete payment securely.

Items can be returned within 30 days of the purchase or delivery date. To request a return, email support@sanatzar.com or call +923-111-112-111 with your order number, the item and the reason. Once your return is approved, pack the item securely and ship it within 7 days of approval.

Full details are on our Returns & Refunds page.

• Unused, in original packaging, with all tags and accessories.
• Accompanied by proof of purchase (order confirmation or receipt).

Items returned in non-original or damaged packaging may be charged a restocking fee or be deemed ineligible.

• Personalized, custom-made or final-sale items.
• Perishable, hygiene-sensitive and intimate items, unless defective.
• Electronics and machinery may need inspection and can carry a restocking fee.

Defective or damaged-on-arrival items qualify for exchange or refund when reported within 7 days.

Refunds are processed within 5–10 business days after the returned item is received and inspected. Timing can vary with your bank or payment provider. Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Click Become a Seller and fill out the registration form. Our team will review your application and get in touch with the next steps.

Our team shares the fee structure with you during onboarding, so you know exactly what applies before you start selling.

Payouts are made according to your agreed terms once delivery has been confirmed.