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My Cart
Sub Total
Rs 0
Shipping
Shipping Charges
Shipping fees are calculated from the weight of your items, where they ship from and where they are going. The exact fee appears on the product page and again at checkout, so there are no surprises when you pay.
Weight
Heavier or bulkier items cost more to ship.
Pickup location
Where the vendor ships your item from.
Delivery address
Where your order is going.
How Your Order Gets to You
Order placed
You check out and the vendor receives your order.
Confirmed
The vendor confirms and prepares your items.
Shipped
Your parcel is handed to the courier and you get a tracking update.
Delivered
The courier delivers to the address you selected.
Delivery Times
Delivery time depends on the vendor and your location. An estimate is shown on the product page and at checkout, and some products state their own timelines in the description.
Why Items Ship Separately
Sanatzar is a marketplace of independent vendors. If your cart has items from more than one vendor, each vendor packs and ships their own items, so every product reaches you as fast as it can instead of waiting for the others. You may receive several parcels, possibly on different days.
Tracking Your Order
We send updates by SMS, email or in-app notification as your order moves along. Once it ships, you can also follow it with the tracking link provided by the courier. You can view all your orders any time from My Account → My Orders.
If Something Goes Wrong
- ⏳
Delayed order? Contact support with your order number and we will follow up with the vendor and courier.
- ⚠️
Damaged or defective on arrival? Report it within 7 days for an exchange or refund.
- ❌
Need to cancel? You can cancel before dispatch from My Orders. Shipping charges are not refunded once the item is in transit.
- ↩️
Want to send something back? See our Returns & Refunds page for how it works.
Questions about your delivery?
Share your order number and our team will help you.